RULES FOR THE PURCHASE OF GOODS AND PROVISION OF SERVICES IN THE E-SHOP

Current version of the Rules: 2023-11-24

1. DEFINITIONS

1.1. Seller – 3DEra.lt, legal entity code 1299112, address Karaliaučiaus g. 28, Vilnius.

1.2. E-shop – this electronic store located at https://3dera.lt.

1.3. You / Buyer – 1) a natural person, able to enter into transactions under applicable laws, who purchases goods for personal use (not for business purposes), 2) a legal entity of the Republic of Lithuania purchasing goods as an end-user (intending to use the goods for representative or other purposes unrelated to the resale or use of goods for business, manufacturing, service provision purposes); 3) representatives duly authorized by all the above-mentioned persons.

1.4. Rules – these rules that establish the rights and obligations of the Buyer and the Seller, conditions for the acquisition and payment of goods and services offered by the Seller, the delivery and return procedure of goods and services, the liability of the parties, and other provisions related to the purchase and sale of goods and services in the e-shop.

1.5. Parties – Buyer and Seller together or separately.

1.6. Goods / services – everything traded in the e-shop. The term ‘goods’ in these Rules also includes services, unless stated otherwise.

2. GENERAL PROVISIONS

2.1 These Rules are a mandatory legal document that determines the mutual rights, obligations, and liability of the Buyer and the Seller, as well as other provisions related to the purchase and sale of goods and services offered by the Seller in the e-shop.

2.2 In order to use the e-shop and purchase goods and services in it, the Buyer must agree to these Rules. By confirming acquaintance and agreement with the Rules, the Buyer undertakes to adhere to them. By purchasing goods and services in the e-shop, the Buyer agrees to the application of the Rules and confirms that they have understood them. If the Buyer has not read and/or understood the Rules or does not agree with them, they cannot buy goods and services in the store.

2.3 The Buyer, by confirming that they have acquainted themselves with the Rules and understood them, also confirms that the Buyer complies with the definition provided in the Buyer’s concept.

2.4 The Seller has the right to change the Rules at any time at its discretion. Changes to the Rules come into effect after they are announced in the Store. If the Buyer uses the Store in any way after the announcement of the changes to the Rules, it is considered that they agree to all the changes in the Rules.

3. FORMATION OF THE PURCHASE-SALE AGREEMENT

3.1 Registered and unregistered users can shop in the e-shop.

3.2 The purchase-sale agreement is concluded between the Seller and the Buyer. Legal relations and the agreement between the Seller and the Buyer are considered concluded when: i) the Buyer places an order by forming a shopping cart of goods according to the Seller’s instructions, ii) the Buyer selects the method of delivery or pickup, (iii) the Buyer selects the payment method and fully pays for the order, and (iv)

3.3 The Seller confirms the Buyer’s order by showing and/or sending order information and confirmation message (by email and/or phone) and/or VAT invoice. In cases where the Buyer does not agree with all or part of the Rules, they cannot order goods. The Buyer can only form a cart when they agree to the Rules.

3.4 The Seller has the right to send or show the Buyer and others intermediate messages before the conclusion of the purchase-sale agreement, for example, about the need to make a payment or confirmation that payment has been received.

4. BUYER’S RIGHTS

4.1 The Buyer has the right to buy in the e-shop, following the Rules, other instructions and instructions of the Seller, and the laws of the Republic of Lithuania.

4.2 The Buyer-consumer has the right to refuse the purchase-sale agreement concluded by purchasing goods in the e-shop by informing the Seller in writing no later than within 14 (fourteen) days according to the procedure established by these Rules and the Civil Code of the Republic of Lithuania.

4.3 The Buyer also has the right to return and/or exchange defective and/or improperly assembled goods, and to use the warranties applicable to the goods.

4.4 The Buyer also has other rights provided for in these Rules and/or the laws of the Republic of Lithuania.

5. BUYER’S OBLIGATIONS

5.1. The Buyer is obligated to pay the price for the ordered goods and their delivery to the Buyer, as well as other payments (if specified when concluding the contract). The Buyer is also responsible for paying the return costs of the goods if they are applicable to the Buyer.

5.2. The Buyer undertakes to accept the ordered goods according to the chosen method of delivery. In this case, if the Buyer chooses the delivery of goods by picking them up from the location specified by the Buyer for the collection of goods, the Buyer undertakes to do so within the time frame set by the Seller.

5.3. The Buyer has an obligation to inspect and check the goods upon receipt. In this case, if the Buyer notices damage to the goods from the e-shop shipment, clearly visible defects in the goods, or any other non-compliance of the goods ordered by the Buyer, the Buyer must inform the Seller. The Buyer must inform the Seller about the quality defects of the goods at returns@3dera.lt, +37062390830.

5.4. The Buyer undertakes not to use the e-shop in a way that may pose a threat to the proper functioning, security, integrity, or restrict the ability of other individuals to use the Store. The Buyer has an obligation to use the e-shop only for legal purposes.

5.5. The Buyer also has an obligation to comply with other requirements set out in these Rules and the laws of the Republic of Lithuania.

6. SELLER’S RIGHTS

6.1. The Seller has the right at any time, at its discretion, without warning the Buyer, to temporarily suspend or terminate the operation of the e-shop. When the operation of the e-shop is temporarily suspended, the orders placed by Buyers are completed, but new orders are not accepted from the date specified by the Seller for temporary suspension or termination of operations.

6.2. The Seller has the right to contact the Buyer if there are uncertainties regarding the order or if it is necessary to clarify the Buyer’s information so that the Seller can properly fulfill the order.

6.3. The Seller has the right to cancel the Buyer’s order under the conditions and procedure specified in the Rules.

6.4. The Seller has other rights provided in these Rules or the laws of the Republic of Lithuania.

7. SELLER’S OBLIGATIONS

7.1. The Seller has an obligation to respect the Buyer’s privacy, protect the confidentiality of their data in accordance with the Rules, laws of the Republic of Lithuania, and the Privacy Policy of the e-shop.

7.4. The Seller undertakes to deliver the ordered goods to the Buyer according to the delivery method chosen by the Buyer or to prepare the goods for pickup if this method of delivery is chosen.

7.5. In accordance with the Rules and the laws of the Republic of Lithuania, the Seller undertakes to accept the returned goods from the Buyer.

7.6. Unable to provide the Buyer with the ordered product, the Seller undertakes to refund the money paid by the Buyer for the missing product or for the entire order within 14 business days.

8. PRICING AND PAYMENT PROCEDURE FOR GOODS

8.1. All prices for goods sold in the E-shop are specified in euros, along with value-added tax (VAT).

8.2. To order and purchase goods from the E-shop, the Buyer pays for them through the following methods: electronic banking administered by UAB OPAY Solutions.

8.3. The goods are sold to the Buyer at prices valid in the E-shop at the time of placing the order. The specific price of the goods and the amount payable for the goods by the Buyer are displayed upon forming the shopping cart.

8.4. If the Buyer disagrees with the stated price, they cannot proceed with the order process and purchase the goods.

8.5. The price of the goods does not include the cost of delivering the goods and services that the Buyer may order from the Seller. Unless otherwise specified, the delivery service for goods and other services are chargeable. The prices for these services and their calculation and payment procedure are indicated in the Store.

8.6. When purchasing goods in the Store, payment can be made by the methods specified in the Store.

8.7. The documents of goods purchase, such as order information and VAT invoices, are provided to the Buyer electronically in their account, from which the Buyer can download and/or print them. These electronic purchase documents are valid without a signature.

9. DELIVERY AND COLLECTION OF GOODS

9.1. The Buyer has the option to choose the method of delivery. The E-shop offers the following methods of goods delivery (collection): OMNIVA parcel lockers.

9.2. If the Buyer chooses the delivery of goods, the Seller may deliver the goods themselves or through an authorized representative or courier. When choosing the delivery of goods, the Buyer undertakes to accept the goods themselves and must have a valid identity document. If the Buyer cannot personally accept the delivered goods, and the Seller delivers them (either by themselves or through a courier) to the address specified by the Buyer, in that case, the Seller is considered to have properly delivered the goods, and the Buyer cannot make claims to the Seller for the improper delivery of goods to another person.

9.3. If the Seller specifies delivery, shipping, or collection fees in the E-shop, the Seller has the right to change them at their discretion. The current fees are indicated in the order confirmation window, allowing the Buyer to familiarize themselves with them before confirming the order.

9.4. If the Seller specifies delivery, shipping, or collection deadlines in the E-shop, the Seller has the right to change them at their discretion. The current deadlines are indicated in the order confirmation window, allowing the Buyer to familiarize themselves with them before confirming the order.

9.5. The delivery time of goods to the Buyer begins to be calculated from the confirmation of payment.

9.6. The Seller is relieved of responsibility for the violation of the delivery deadlines if the goods are not delivered or delivered late to the Buyer due to the fault of third parties or due to circumstances beyond the Buyer’s control.

9.7. Upon receiving the shipment without remarks, it is considered that the goods have been delivered in an undamaged package, and the quantity, quality, and assortment of the goods correspond to the conditions of the Purchase and Sale Agreement. Additional services related to the sale and delivery of goods are performed properly.

9.8. The Seller is not responsible for the fact that the color, shape, smell, or other parameters of the goods specified in the E-shop may not correspond to the real size, shape, color, or the Buyer’s perception due to the characteristics of the Buyer’s monitor.

9.9. The risk of accidental loss or damage to the goods passes to the Buyer from the moment the goods are handed over to the Buyer or their authorized representative or a person who has accepted the goods at the delivery address specified by the Buyer.

10. RETURN AND EXCHANGE OF GOODS

10.1. The rules for the return and exchange of goods purchased in the Seller’s E-shop are specified at https://3dera.lt/return-policy.

11. PROTECTION OF BUYER’S DATA AND PRIVACY POLICY

11.1 The Seller takes care of the protection of the Buyer’s data and privacy when using the E-shop.

11.2. The Seller’s privacy policy is specified at https://3dera.lt/privacy-policy.

12. MARKETING MEASURES APPLIED BY THE SELLER

12.1. The Seller may, at their discretion, conduct various promotions, apply discounts on goods, and implement other marketing measures. The Seller has the right to unilaterally, without separate notice, cancel and change the established promotions, discounts, and other marketing measures. Changes or cancellations are effective from the moment they are made.

12.2. When the Buyer purchases a product for which the Seller provided a discount or gift, or if the Buyer paid with a gift card, and the Buyer uses the statutory right to return the product, the Buyer is refunded only the actual amount paid for the product.

13. LIABILITY OF THE PARTIES

13.1. The Buyer must use the E-shop only for lawful and purposes allowed by the Rules and applicable laws, and is responsible for violations of this obligation.

13.2. The Buyer undertakes to ensure that the data provided when using the E-shop is accurate, up-to-date, and precise. If the Buyer provides incorrect data, the Seller is not responsible for the consequences that may arise from it.

13.3. The Buyer is responsible for the security of their registration data and undertakes not to disclose it to third parties. The Seller is not responsible for the consequences arising from the Buyer’s disclosure of information to third parties.

13.4. If the Buyer provides their data to a third party who, using this data, uses the E-shop, the Seller considers such a person a Buyer, and all the rights and obligations applicable to the Buyer apply to them.

13.5. The Seller is released from any liability in cases where losses occur because the Buyer, disregarding the Seller’s recommendations and their obligations, did not familiarize themselves with the Rules and/or the Purchase and Sale Agreement, although such an opportunity was provided to them.

13.6. If there are links in the Seller’s Store to the websites of other companies, institutions, organizations, or individuals, the Seller is not responsible for the information or activities on those websites, does not supervise them, does not control them, and does not represent those companies and individuals.

13.7. In case of damage, the liable party compensates the other party only for direct losses.

13.8. The Seller is not responsible for the non-performance of the purchase and sale agreement and/or the non-delivery or delayed delivery of goods if it occurred due to the fault of third parties or due to circumstances that the Seller could not control and reasonably foresee at the time of concluding the Purchase and Sale Agreement and could not prevent the occurrence of these circumstances or their consequences (force majeure circumstances). If these circumstances last longer than 1 (one) month, the parties may terminate the Purchase and Sale Agreement by mutual agreement.

14. FINAL PROVISIONS

14.1. The Rules and the purchase-sale agreement and the legal relationships between the Buyer and the Seller are governed by the laws of the Republic of Lithuania and the European Union.

14.2. The Seller has the right to change the Rules at their discretion unilaterally, without additional notice. Changes come into effect from the moment of their publication in the E-shop and are binding on the Buyer who wishes to use the E-shop.

14.3. The information provided on the Seller’s Store website is considered provided to the Buyer in writing.

14.4. The Seller may transfer their rights and obligations arising from these Rules to third parties at any time without the Buyer’s consent and without notifying them.

14.5. In case of disagreements between the Buyer and the Seller, they are resolved through negotiations. If the parties fail to reach an agreement, disputes are finally resolved in accordance with the laws of the Republic of Lithuania.

14.6. The consumer (Buyer) can submit a request and/or complaint about the product or service purchased in the Store to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, tel. 8 5 262 67 51, fax. 8 5 279 1466, email tarnyba@vvtat.lt, website www.vvtat.lt) or fill out the request form on the Electronic Consumer Dispute Resolution Platform, accessible at http://ec.europa.eu/odr/. This condition does not apply to business buyers.